Effective Date: August 20, 2024

At PPLCARS, we are committed to providing customers with clear and fair purchasing terms.

1 – Vehicle Purchases

All vehicle purchases are subject to the terms stated in the signed purchase agreement, buyer's order, invoice, and any related documents.

2 – As-Is Vehicle Condition

Unless otherwise specifically stated in writing in the purchase agreement, all vehicles are sold AS-IS, WHERE-IS, WITH ALL FAULTS.

PPLCARS makes no warranty regarding the vehicle's condition, merchantability, fitness for a particular purpose, or future performance unless a specific warranty is included in the signed purchase agreement. Customers are encouraged to inspect the vehicle or arrange an independent inspection before completing the purchase.

3 – Fourteen-Day Refund Period

A customer may request a full refund within 14 calendar days from the vehicle's purchase date.

To qualify for a refund:

• The customer must notify PPLCARS in writing within the 14-day period.
• The vehicle must be returned to PPLCARS within the 14-day period unless another return date is approved in writing.
• The vehicle must be returned in substantially the same condition as when purchased.
• The vehicle must not have been damaged, altered, dismantled, exported, resold, transferred, or subjected to a new lien.
• All keys, documents, accessories, and equipment provided with the vehicle must be returned.
• The customer must sign any documents reasonably required to cancel the transaction and restore ownership to PPLCARS.

If the vehicle has been damaged, altered, or is missing equipment, PPLCARS may deduct the reasonable cost of restoring the vehicle from the refund.

4 – Refund Processing

Approved refunds will be returned through the original payment method whenever possible. Refund processing may take up to 10 business days after the vehicle, keys, and required documents have been returned and verified.

Transportation, shipping, towing, inspection, registration, title, customs, auction, or other third-party expenses already incurred are not refundable unless the purchase agreement specifically states otherwise.

5 – After the Refund Period

After the 14-day refund period expires, the vehicle purchase becomes final. No refund, return, or exchange will be provided unless required by applicable law or approved by PPLCARS in writing.

6 – Purchase Agreement Controls

If this policy conflicts with a customer's signed purchase agreement, the terms of the signed purchase agreement will control.

7 – Contact Information

PPLCARS
Casba LLC d/b/a PPLCARS.com
13135 FM 1960 Road West
Houston, Texas 77065

Phone number: 833-PPLCARS (775-2277)

By signing the purchase agreement, the customer confirms that they have read, understood, and accepted this Vehicle Purchase and Refund Policy.